FAQ

A:  All our products offer the following advantages:

Eco-friendly materials (compliant with international certifications such as CE and FSC)

Easy installation and modular design

A wide range of surface finishes (wood grain, stone grain, 3D grooves, etc.)

Moisture- and mildew-resistant, and highly weather-resistant (suitable for outdoor use)

Acoustic sound absorption features available (suitable for professional spaces)

A: Our products are widely used in indoor and outdoor architectural decoration projects, including residences, hotels, commercial spaces, villa exteriors, cinemas, office buildings, and exhibition halls. Our product line includes indoor and outdoor WPC wall panels, acoustic wall panels, 3D decorative panels, and marble-like PVC wall panels, meeting the aesthetic, functional, and environmental needs of various spaces.

A: We offer OEM/ODM services. We can customize color, size, texture, and structure to meet customer requirements. Our products are particularly suitable for chain store renovations and supporting needs of project developers.

A: We offer free samples. Customers only need to cover international shipping costs. We also support expedited sample delivery by express delivery to assist with preliminary selection and customer proposals.

A: Of course. We provide a complete set of information, including detailed product specifications, installation instructions, test reports, and material specifications, to facilitate technical review and project filing.

A: Typical order delivery time is 15–25 business days, depending on order quantity and customization requirements. We will provide a clear delivery schedule after contract confirmation and provide real-time updates on production progress.

A: We have a modern production base equipped with advanced equipment such as German CNC machines, Italian platen presses, and Japanese UV coating lines, providing sufficient annual production capacity. We have successfully served on large-scale projects such as North American commercial center renovations, European high-end hotel renovations, and Middle Eastern villa complexes, and possess both engineering support experience and delivery assurance capabilities.

A: The minimum order quantity for standard products is 100 pieces. For special customization requirements, the MOQ can be negotiated based on the specific project circumstances.

A: Standard payment terms are: 30% advance payment, 70% balance payable upon receipt of a copy of the bill of lading (T/T). Large customers or long-term partners can negotiate more flexible payment options.

A: We use high-strength moisture-proof cartons with internal cushioning to ensure they are not damaged during shipping. All packaging complies with international shipping regulations and is suitable for container shipping.

A: We offer a variety of shipping options, including sea, land, and rail transport, to flexibly meet the needs of customers in different regions. We have extensive export experience, with customers in North America, Europe, Southeast Asia, the Middle East, and other regions, and we have a comprehensive international trade support system.

A: We provide customers with detailed installation manuals, video tutorials, and one-on-one remote technical support. For large projects, we also arrange online technical training to assist with project implementation.

A: We strictly adhere to the ISO 9001 quality management system and offer a 25-year product warranty. If any product quality issues arise, we promise to respond quickly and provide solutions for returns, exchanges, restocking, or technical adjustments to ensure peace of mind for our customers.

A: We provide regular follow-up visits and after-sales follow-up services to key project customers, assisting with ongoing maintenance, additional accessories, and channel replenishment.

A: What types of buyers are you suitable for?

A: Our products and services are particularly well-suited for the following buyer types:

Construction contractors and developers: They require one-stop support and bulk delivery capabilities.

Building materials distributors and wholesalers: They have diverse needs and value product diversity and stable supply.

Design firms and chain stores: They value customization, consistent style, and responsive after-sales service.

Cross-border e-commerce platforms or distributors: They require standardized products and branding.

A:  We welcome strong channel partners to become our partners. We offer a variety of partnership policies, including exclusive pricing, marketing material support, sample display packages, and promotional resources, to help you quickly expand into the market.

A: Our products have obtained international certifications such as CE, FSC, and SGS. Our company has been awarded numerous honors, including "Top Ten Brands in the Building Materials Industry" and "AAA Export Credit Enterprise." Our quality and credit are guaranteed.

A: We are a manufacturing company integrating independent R&D, production, and export. Our factory is located in Linyi, Shandong, China, approximately 200 kilometers from Qingdao Port. We have modern production equipment and a comprehensive supply chain management system.